Notification of Operation of a Vehicle Roadside Assistance Company

Basic information

Institutional Body

MINISTRY OF INFRASTRUCTURE AND TRANSPORTATION

Description

The procedure concerns the initial notification of the operation of a vehicle roadside assistance company and the notification of changes.

At a glance

Points of Service	Regional units, Points of Single Contact (ΚΕΠ – EKE)
Digital provision points	NotifyBusiness
Number of Documents	0
Cost	~ 50€
Process Diagram

Conditions

Prior notification is required to start a vehicle roadside assistance business. The roadside assistance undertaking shall keep the supporting documents and proof of notification at the place of business.

The road assistance operation shall cover the Regional Units where it operates either by its own means or by road assistance partners with whom it has a cooperation agreement.

The roadside assistance company has commenced operation with the competent tax authority for the activity of roadside assistance of vehicles.

Road assistance requirements: The road assistance undertaking has at least one (1) private vehicle (platform, crane) per continental regional unit of activity as well as in the islands operating, weighing more than four (4) tons, which has an installed geo-location system (GPS). Except for the above minimum mandatory vehicles, the road assistance undertaking may have an unlimited number of vehicles (such as cars, lorries or bicycles). Road assistance vehicles are wholly owned by the road assistance undertaking or are held with the retention of ownership or rental or leasing contract. If the undertaking is only a road assistance undertaking of heavy good vehicles, then, instead of the above vehicle, it must have at least one truck of above ten (19) tons (platform, crane).

Conditions for staging and transhipment areas: The company must have at least one stay and transhipment station in each Regional Unit of mainland Greece, as well as in the islands that operates. The accommodation and transhipment station must have: a) ground floor space for office and waiting room, capable of taking passengers; b) at least one WC; c) at least one telephone connection; d) wireless communication device with road assistance vehicles; f) housed ground floor area of a competent area, with inspection or lifting machine, g) parking area for the vehicle of the undertaking.

The road assistance undertaking shall have a 24-hour call centre with call recordings.

The non-insurance company of road assistance shall have individual or group occupational liability insurance against its customers for physical damage and material damage to the provision of road assistance services. Professional liability insurance covers the business, its premises and the staff and equipment it uses. The minimum amount of cover per accident is set equal to the amount of cover for liability in the event of an automobile accident pursuant to Article 6 of PD 237/1986 (A 110).

The natural person who is the operator of the activity or the natural persons representing the legal person must not have been irrevocably convicted of smuggling, trafficking or use of drugs, human trafficking, intentional homicide, attempted homicide, fraud, theft, forgery, use of forged documents, robbery, desertion, embezzlement, usury, bribery.

Conditions for technical staff: The roadside assistance company shall employ at least the following technical staff on a full-time or part-time basis, in any form of employment relationship and under full-time or part-time contracts: (a) A director of the technical department, a mechanical engineer, a graduate of a higher or higher school, who provides his services mainly at the headquarters of the company. (b) In each continental Regional Unit, in the Regional Units of Crete and in the islands of Euboea, Rhodes, Lesvos, Zakynthos, Kefalonia, Chios, Kos where it operates there must be at least four employees of whom at least 50% are specialised engineers or electrician drivers and the rest drivers. (c) Companies offering roadside assistance on islands other than those mentioned above must have at least two employees of which at least 50% must be qualified as mechanics or electricians and the rest as drivers. (d) One mechanic or electrician driver in the at its disposal. The minimum technical staff may include and count the owner or owners of the business, provided they have the qualifications of article 2 of Law no. 3651/2006. For the calculation of the minimum number of staff, the Regional Units of the Central, North and South Sector, Western Sector and Southern Sector of the Region of Attica (former Prefecture of Athens) shall be counted as one Regional Unit.

Mechanical or electrical drivers must have at least the following qualifications: (a) A driving licence of a category appropriate to the type of vehicle they drive, and (b) Two years of proven pre-service to a workshop in a motor vehicle as an engineer or automobile electrode If they have at least one lower technical school degree, they must have a pre-service of at least one (1) year. If they have at least one higher technical school degree there is no need for previous work experience.

The manager of the technical department of the vehicle roadside assistance company must be a mechanical engineer, a graduate of a higher or university college.

Fees / Imposts

Administrative fee category: Various Categories (roadside assistance other than insurance). The e-Administrative fee code differs according to the region to be selected.
Fee code
0222-0257
Payment type
Bank cashierDigital (debit / credit card)Digital (web banking)Hellenic Post
Type
e-Administrative Fee
Fee link
https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2
Notification of roadside assistance insurance undertaking.
Fee code
0258
Payment type
Bank cashierDigital (debit / credit card)Digital (web banking)Hellenic Post
Type
e-Administrative Fee
Fee link
https://www1.gsis.gr/sgsisapps/eparavolo/public/create.htm?langId=2

What you will need

Identification and signature verification means

Identification document, Identification with TAXISnet codes